
Administration & Operational Team

Ann
Supervisor, Patient Support Officer
Bachelor of Psychology (Hons) (UOW)
Ann is a university graduate with a research background, and has a strong interest in helping others. In her free time she enjoys reading, running and gardening

Cathy
Supervisor, Patient Support Officer
SMSG Quiet Achiever Awardee 2018
SMSG PSO of the Year Awardee 2021
SMSG Half-Decade Dedication Awardee 2024
Cathy has worked in various medical centres prior to joining Earlwood Medical Centre. She is passionate about working in the medical and healing fields and the importance of promoting good health and well-being. She is friendly and always willing to assist.
Cathy is a local resident and speaks fluent Italian in addition to English.

Gemma
Supervisor, Patient Support Officer
Certificate II in Hospitality (Food and Beverage) (TAFE)
Gemma is a caring, helpful and approachable person who enjoys helping others. Before joining SMS group, Gemma has worked in a variety of caring and customer serviced roles. She is keen to bring this experience to contribute to the healthcare field. While not at work, Gemma enjoys playing netball and dancing.

Kate
Supervisor, Patient Support Officer
Cert II Business (Administration) (TAFE)
Cert III Business (Administration) (TAFE)
Kate has a positive nature and is a kind, caring & friendly person who loves helping others. She has extensive background as receptionist in general practice and has recently moved from Regional NSW to Sydney. While not at work, Kate enjoys playing golf and being with family.

Zoe
Supervisor, Patient Support Officer
Zoe is a friendly and outgoing person who enjoys a challenge. She is currently studying a Bachelor in Engineering Bioinformatics in University of New South Wales, where she gets to user her love for science and programming to build all sorts of cool things. She aims to use her enthusiastic and positive attitude to create a good customer experience.
Zoe speaks fluent Greek in addition to English.

Alisar
Patient Support Officer
Bachelor of Medical Science(Human Pathology) (UNSW)
Alisar holds a Bachelor of Medical Science majoring in Human Pathology. She is interested in laboratory and making a positive impact on the health of the community.
Alisar holds a Bachelor of Medical Science with a major in Human Pathology. She has a strong interest in laboratory work and is passionate about contributing positively to community health outcomes.
Outside of her professional interests, Alisar enjoys adventurous activities, including paragliding and rollercoaster experiences, reflecting her enthusiastic and dynamic personality.
Alisar speaks Arabic in addition to English

Beyza
Patient Support Officer
Beyza is currently studying a double degree in Psychology and Cognitive and Brain Science. She is a friendly and caring person who enjoys reading, sports and going to the beach.
Beyza speaks Turkish in addition to English.

Brigid
Patient Support Officer
Brigid is currently studying a Bachelor in Industrial Design at the University of New South Wales. She strives for high quality patient care and wants to creating a warm and friendly environment. She enjoys reading and rock climbing in spare her time.

Emi
Patient Support Officer
Bachelor of International Studies (UNSW)
Emi has recently completed her Bachelor of International Studies at UNSW where she majored in Spanish and Global Development. She plans to eventually continue to postgraduate studies in International Health Development. She has experience in a wide range of customer service roles and strives to connect with customers and make them feel welcome and well looked after. In her free time she enjoys listening to music, hiking and camping, reading, photography and hanging out with friends.
Emi speaks Japanese and intermediate German in addition to English.

Eva
Patient Support Officer
Diploma of Elite Performance (WAAPA)
Bachelor of Arts (Honours)(USYD)
Eva is currently studying a Bachelor of Arts (Honours) in Gender and Cultural Studies at the University of Sydney. She has experience in numerous customer service roles and is passionate about connecting with others and fostering positive customer experiences. In her spare time, she enjoys reading and hiking.

Horatia
Patient Support Officer
Bachelor of Science (Medical Science) (USyd)
Horatia recently completed a Bachelor of Science (Medical Science) with the University of Sydney. She is interested in pursuing public health, and is passionate about seeing communities access quality healthcare. In her spare time, Horatia loves to listen to music and read.
Horatia speaks fluent Mandarin in addition to English.

Jacqueline
Patient Support Officer
Bachelor of Advanced Science (Pre-Medicine)(UTS)
Jacqueline is a warm, approachable individual with a strong passion for healthcare and helping others. She has completed her Bachelor of Advanced Science (Pre-Medicine) from the University of Technology Sydney and has ambitions for postgraduate studies in Medicine. With a deep love for science and a genuine commitment to patient care, Jacqueline looks forward to making a positive impact in people’s lives by combining knowledge with compassion.
Jacqueline speaks fluent Korean in addition to English.

Jillian
Patient Support Officer
Diploma of General Nursing (Preston & Northcote General Hospital)
Certificate of Midwifery (Broken Hill Base Hospital)
Jillian has a background of nearly 40 years in Nursing and is passionate about all aspects of health care and wellbeing. She is enthusiastic and friendly and enjoys spending time with her family, cooking, reading and gardening in her spare time.

Mika
Patient Support Officer
Mika is a compassionate and approachable professional with experience in NDIS support work. She is dedicated to helping others and fostering a positive, collaborative work environment.
Mika speaks Cantonese in addition to English.

Nadine
Patient Support Officer
Bachelor of Psychololgy (MQ)
Nadine has just completed her bachelor’s in psychology and plans to continue to postgrad study in clinical psychology with a passion in mental health and helping others. In her free time, she enjoys designing and sewing clothes to sell online across Australia.
Nadine speaks fluent Arabic in addition to English.

Natasha
Patient Support Officer
Natasha is an outgoing and empathetic person who loves going above and beyond to help others. She is studying a Bachelor of Science (Medical Science) majoring in Immunology and Pathology at the University of Sydney, and is interested in pursuing postgraduate Medicine or Dentistry. She is passionate about fashion and boating, and enjoys making handmade jewellery for local primary school market stalls.

Nishtha
Patient Support Officer
Nishtha is currently studying a Bachelor of Business at the University of Technology Sydney. She is an approachable and kind individual with experience in customer-facing environments, and she enjoys building genuine connections. Nishtha is bilingual, allowing her to communicate effectively with a diverse range of people. In her spare time, she loves to bake, attend markets, and meet new people, bringing warmth and enthusiasm to everything she does.
Nistha speaks Hindi and Urdu in addition to English.

Sumiya
Patient Support Officer
