
Administration & Operational Team

Cathy
Supervisor, Patient Support Officer
SMSG Quiet Achiever Awardee 2018
SMSG PSO of the Year Awardee 2021
SMSG Half-Decade Dedication Awardee 2024
Cathy has worked in various medical centres prior to joining Earlwood Medical Centre. She is passionate about working in the medical and healing fields and the importance of promoting good health and well-being. She is friendly and always willing to assist.
Cathy is a local resident and speaks fluent Italian in addition to English.

Gemma
Supervisor, Patient Support Officer
Certificate II in Hospitality (Food and Beverage) (TAFE)
Gemma is a caring, helpful and approachable person who enjoys helping others. Before joining SMS group, Gemma has worked in a variety of caring and customer serviced roles. She is keen to bring this experience to contribute to the healthcare field. While not at work, Gemma enjoys playing netball and dancing.

Sandra
Supervisor, Patient Support Officer
Sandra brings over a decade of experience working in diverse medical centres, where she has demonstrated professionalism, dedication, and compassion. With a strong commitment to delivering exceptional patient care, Sandra excels at creating a welcoming and supportive environment for both patients and team members. Her extensive background enables her to efficiently manage front-desk operations, handle sensitive patient inquiries with empathy, and provide seamless assistance to her colleagues.
Sandra speaks fluent Greek in addition to English.

Zoe
Supervisor, Patient Support Officer
Zoe is a friendly and outgoing person who enjoys a challenge. She is currently studying a Bachelor in Engineering Bioinformatics in University of New South Wales, where she gets to user her love for science and programming to build all sorts of cool things. She aims to use her enthusiastic and positive attitude to create a good customer experience.
Zoe speaks fluent Greek in addition to English.

Ann
Patient Support Officer
Bachelor of Psychology (Hons) (UOW)
Ann is a university graduate with a research background, and has a strong interest in helping others. In her free time she enjoys reading, running and gardening

Beyza
Patient Support Officer
Beyza is currently studying a double degree in Psychology and Cognitive and Brain Science. She is a friendly and caring person who enjoys reading, sports and going to the beach.
Beyza speaks Turkish in addition to English.

Esther
Patient Support Officer
Bachelor of Psychology (Hons) (Hong Kong Shue Yan University)
Master of Occupational Therapy (USYD)
Esther is a caring and considerate team member. She is currently studying a Master of Occupational Therapy at the University of Sydney. She enjoys travelling and spending time outdoors in her free time.
Esther speaks fluent Cantonese and Mandarin in addition to English.

Eva
Patient Support Officer
Diploma of Elite Performance (WAAPA)
Eva is currently studying a Bachelor of Arts (Honours) in Gender and Cultural Studies at the University of Sydney. She has experience in numerous customer service roles and is passionate about connecting with others and fostering positive customer experiences. In her spare time, she enjoys reading and hiking.

Jillian
Patient Support Officer
Diploma of General Nursing (Preston & Northcote General Hospital)
Certificate of Midwifery (Broken Hill Base Hospital)
Jillian has a background of nearly 40 years in Nursing and is passionate about all aspects of health care and wellbeing. She is enthusiastic and friendly and enjoys spending time with her family, cooking, reading and gardening in her spare time.

Jovanna
Patient Support Officer
Jovanna is a kind and caring individual with the goal of helping others. She is currently completing her Bachelor of Primary Education at the University of Notre Dame and has previous experience working in the retail and hospitality industries.
She enjoys baking and spending time outdoors with her dog.
Jovanna speaks fluent Macedonian in addition to English.

Julia L
Patient Support Officer
Bachelor of Commerce (Monash University)
Julia is a dedicated student pursuing a Master's in Computer Science at the University of Sydney. She loves cooking, traveling, and outdoor sports, and her bubbly personality shines through in her commitment to providing exceptional customer service. Julia is passionate about making others happy and bringing positivity to everything she does.
Julia speaks fluent Cantonese, Mandarin and Malay in addition to English.

Kate
Patient Support Officer
Cert II Business (Administration) (TAFE)
Cert III Business (Administration) (TAFE)
Kate has a positive nature and is a kind, caring & friendly person who loves helping others. She has extensive background as receptionist in general practice and has recently moved from Regional NSW to Sydney. While not at work, Kate enjoys playing golf and being with family.

Khuslen
Patient Support Officer
Bachelor of Business (Communication and PR) (Torrens University)
Khuslen is a outgoing and kind individual who always strives to spread happiness.
Khuslen has a degree in Bachelor of Business (Communication and PR). Currently, she is interested in pursuing a Master's degree in Law.
Khuslen speaks fluent Mongolian in addition to English.

Megan
Patient Support Officer
Bachelor of Social Science (Chinese University of Hong Kong)
Megan is an approachable and caring person, driven to provide quality care with a positive impact. She loves the outdoors and enjoys practicing yoga. She is currently studying Master of Speech Language Pathology at the University of Sydney.
Megan speaks fluent Cantonese and Mandarin in addition to English.

Progya
Patient Support Officer
Bachelor of Medical Science (UTS)
Bachelor of Business (UTS)
Progya is currently studying a double degree with a Bachelor in Medical Science and Bachelor in Business (Majoring in Marketing). She enjoys providing exceptional customer service and making others happy, and have a passion for travelling and photography. Progya is interested in pursuing sonography in the future.

Ria
Patient Support Officer
Ria is currently studying a Bachelor of Psychology (Honours) and wanting to progress into her Masters in Clinical Psychology. She is a caring and respectful individual, always willing to give a helping hand. Ria enjoys participating in musical theatre and crocheting in her spare time.
Ria speaks Greek in addition to English.

Sylvia
Patient Support Officer
Bachelor of Social Science (WSU)
Associate Diploma in Social Welfare (WSU)
Sylvia is a warm, charismatic presence who brings genuine enthusiasm to her role every day. Known for her approachable nature and friendly demeanour, she is deeply committed to providing exceptional patient care. Sylvia takes pride in offering thoughtful, compassionate support, always ready to lend a listening ear and assist with any patient enquiries. Her caring attitude and dedication make her a valued and trusted member of the team.
Sylvia speaks fluent Macedonian and basic Greek in addition to English.