Patient Support Officer.
Patient Support Officer roles across our three centres. Casual, part-time and full-time positions available. Designed for people who want to build a long-term career in healthcare administration, with a clear pathway into practice management, HR, finance, quality and business development.
The first point of contact.
Patient Support Officers are the first point of contact for patients and other health professionals across all three SMSG centres. Day-to-day work includes appointment scheduling for GPs, specialists and allied health; patient enquiries by phone, email and in person; billing, receipting and Medicare processing; document scanning and data entry; investigation coordination and results follow-up; general administrative support to the clinical team; and coordination with allied health and external providers.
You'll work in a large, dynamic team, and the position may involve consulting across our three centres depending on business needs.
This role is designed for people who want to build a long-term career in healthcare, not just do reception work. Many of our senior administrators and Practice Operations team members started in PSO roles and progressed internally as they demonstrated initiative, reliability and capability.
A pathway into healthcare leadership.
Essential and preferred.
Essential. High level of maturity as the first point of contact for patients and professionals; strong communication and interpersonal skills; organisational skills including time management, accuracy and attention to detail; the ability to multi-task and work efficiently under pressure; a team player comfortable in a large dynamic team; and adaptability across changing situations.
Preferred. Experience with Best Practice Medical Software, experience with HICAPs terminals, previous experience in medical, allied health or clinical administration, flexibility with hours (four to five days per week, with or without weekends), university graduates, and flexibility to work across our three centres.
Career progression. Higher-level tasks that can develop over time include reporting, rostering support, billing and accounts, audit and quality activities, recruitment assistance, or supporting new projects and service launches.
Three centres, one PSO team.
Common questions.
Do I need previous medical administration experience?
Experience with Best Practice Medical Software, HICAPs terminals or previous work in medical or clinical administration is preferred but not essential. We invest in people who show maturity, communication skills and adaptability.
What does day-to-day work look like?
Appointment scheduling for GPs, specialists and allied health; patient enquiries by phone, email and in person; billing, receipting and Medicare processing; document scanning and data entry; investigation coordination and results follow-up; and coordination with allied health and external providers.
What is the Management and Leadership Development Program?
A dedicated development program that supports PSOs to move into higher-level roles over time. Includes one-to-one development check-ins, targeted workshops, job shadowing across sites and teams, and cross-training across different areas of the business.
Can I work across multiple centres?
Yes. The role may involve consulting across our three centres depending on business needs, and flexibility across sites is welcomed. Rostering is discussed to suit your circumstances.
Do you value language skills?
Yes. Multilingual applicants are warmly welcomed. Languages of particular value to our community include Greek, Cantonese, Mandarin, Italian, Arabic and Mongolian.
Are university graduates encouraged to apply?
Yes. University graduates are among the preferred profiles for the role.
