Patient Support Officer Roles
SMS Group is looking for a Patient Support Officer(s) / Medical Administrator(s) to join our enthusiastic administrative teams at our Earlwood / Sans Souci / Bangor sites on a casual, full-time, or part-time basis.
At Specialist Medical Services Group, we believe that a positive, supportive, and inclusive workplace culture is the key to our success. Our employees are the heart and soul of our business, and we strive to create a work environment that fosters creativity, collaboration, and growth. We are a company with a shared vision to build an honest and ethical medical services network that provides quality health care and traditional family medicine with evidence-based approach. We value inclusiveness and diversity in our workplace and are a proudly certified “Great Place To Work” medical group in Australia.
Duties will include dealing with appointments and phone calls, enquiries, billing and receipting, scanning documents and data entry, investigation coordination, and other general administrative tasks. The successful candidate will need to be adaptive and be comfortable working in a large dynamic team. You will be the first point of contact for all patients and other health professionals, so a high level of maturity is required. The position may require working at our centre locations at Earlwood, Bangor, and Sans Souci.
About the Role
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Dedicated work ethic and positive attitude
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Knowledge of Medical Terminology
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Productive, proficient and sensible approach to problem-solving
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Excellent verbal and written communication skills
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A Team Player
Is this you?
Preferred Criteria
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Experience with Best Practice Medical Software and HICAPs terminal use
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Experience in scheduling appointments for consultations with our Doctors and Allied Health Professionals
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Flexible with hours or available 4-5 days a week +/- weekends
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University graduates
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Flexibility to work at our three clinic locations as the position may require
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Can speak other languages such as Greek, Cantonese, Mandarin, Italian, Arabic or Mongolian
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High level of organisational skills involving time management, accuracy and attention to detail, multi-tasking and efficiency
This role is designed for people who want to build a long‑term career in healthcare, not just “do reception.” It offers a clear pathway into practice management and specialised areas such as accounts, finance, HR, quality, projects and business development, supported by our dedicated Management & Leadership Development Program.
From the beginning, you’ll receive structured training in core medical administration, followed by opportunities to gradually expand your responsibilities. Over time, you can become involved in higher‑level tasks such as reporting, rostering support, billing and accounts, audit and quality activities, recruitment assistance, or supporting new projects and service launches.
Development at SMSG is practical and ongoing. You’ll have access to 1:1 development check‑ins, targeted workshops, and on‑the‑job learning through job shadowing and cross‑training across different sites and teams. You’ll be encouraged to explore different areas of interest, “try on” tasks in HR, finance, operations or patient experience, and work with senior staff who are invested in mentoring you.
Many of our senior administrators and Practice Operations team members started in roles just like this one and progressed internally as they demonstrated initiative, reliability and a genuine interest in practice operations. If you’re ambitious, curious and excited by the idea of growing into a leadership or specialist role within medical practice management, this position offers the support, structure and opportunities to help you get there.
Working with SMSG | Future Growth, Leadership & Career Pathways
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Is it time to start your journey with SMSG? Complete this form below and a member of our HR Department will be in touch. Or send in an updated resume to recruitment@smsg.au.