SMSG acknowledges the Traditional Owners of Country throughout Australia and their continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and Elders past, present and emerging.

Practice Policies

Repeat prescription /referral requests

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We have an online repeat script & referral request system for existing patients. This service will provide easy access for repeat prescription/referral without consultation via our website or the AMS Connect App.

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Transfer of medical records requests

The doctors and centres possess ownership of medical records, and we will endeavour to assist patients in accessing and transferring medical records where possible and in accordance with the privacy legislation. All requests for medical records transfer are evaluated by your usual Doctors and it is at their discretion that they may be released.
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If you would like to request a copy of your medical records please do so in writing with your full name, date of birth, signature and contact details. A medical practitioner, solicitor or insurer may request records on your behalf but we will only accept written requests that include your written consent. Please note that it may take from at least 10-45 business days of turnover and processing time for the release of records requests, depending on the records size and nature of the matter. 
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Please note under the Health Records and Information Privacy Act 2002, access to the full record will be provided with an expense. Under the HRIP Act, a fee can be and will be charged to cover the cost of providing access to a medical record, such as administration, photocopying and printing. (Ref: Information and Privacy Commission NSW - Providing access to health information – guidance for health care providers 2019)